Privacy Policy

Introduction

This privacy policy sets out how Healthy Streets Ltd uses and protects your personal data. 

Alternatively, you can download a copy of the policy here

1.Important information and who we are

Privacy policy

This privacy policy gives you information about how Healthy Streets Ltd collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to our newsletter, purchase a product or service, take part in a survey using our applications. 

Controller

Healthy Streets Ltd is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified. 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or ID number or similar identifier, organisations you are associated with (which may be an employer), country of residence, age information and gender.
• Contact Data includes billing address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have used or purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and precise survey location, weather, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
• Usage Data includes information about how you interact with and use our website, products and services, or photographs or reports you provide. 
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Sensitive Data includes your ethnicity, gender identity, mobility limitations or a disability or a similar impediment or a description of a characteristic of any of the foregoing.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data or Sensitive Data to calculate the percentage of users feeling a certain way at a particular time of day in a specific or general location, or accessing a specific website feature in order to analyse general trends in how users are interacting with our website and services to help improve the website and our service offering.

It is always possible that you may provide other data to us, and we have controls in place to ensure that we do not store personal data where we do not need it to fulfil our purposes. 

You should take care to ensure that any photographs you upload or other notes you write do not contain personal data about you, unless we specifically ask you for that at the time. 

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications; 
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us. 
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
• Technical Data is collected from the following parties:
  • Location data providers such as mobile phone network operators and manufacturers (for example where you enable location services in your settings)
  • analytics providers such as Google based outside the UK; 
• Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services where we use third parties to provide those services.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you provide us with Sensitive Data as part of a Survey.

Purposes for which we will use your personal data 

We have set out below a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

• Purpose/Use - To register you as a new customer or user
  • Type of data: (a) Identity (b) Contact
  • Legal basis and retention period: Performance of a contract with you. We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To process and deliver your Survey to us: (a) Manage and process survey responses (b) Create aggregated data and reports and statistical information
  • Type of data: (a) Identity (b) Contact (c) Transaction (d) Sensitive data (e) Technical data
  • Legal basis and retention period: (a) Legitimate interests – where you provide information for the purpose of surveying a street we will take that data and turn it into statistics that can be used to score streets, thereby producing a healthiness score. It is in our mutual legitimate interest to ensure that Surveys are tied to a specific location on a street, and not just a street for example, and for that reason we request precise location data. (b) Consent where this relates to Sensitive Data, so that we can fulfil the following purposes: To understand any links between gender, ethnicity and mobility impairments with people’s challenges in using street environments; To understand user groups requirements for development; To differentiate responses by respondent characteristics. We will retain this data for as long as we need to before we can usefully turn it into aggregated data, we will not keep any Sensitive Data about you for more than the limited period of time that we would need to ensure that we can use it in a way that achieves or purposes whilst balancing your right to privacy.  Sensitive Data is never shared with third parties in any form that is linked to your personal data, we remove names and User IDs from this information before it is ever shared.  
• Purpose/Use - To process and deliver purchased services to you: (a) Manage and process any orders you place; (b) Collect and recover monies owed.
  • Type of data: (a) Identity (b) Contact (c) Technical (d) Marketing and Communications (e) Transaction
  • Legal basis and retention period: Performance of your contractual obligation to pay, or our contractual right to receive payments, also necessary for our legitimate interest in operating a for profit business. 
• Purpose/Use - To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries
  • Type of data: (a) Identity (b) Contact (c) Profile (d) Marketing and Communications
  • Legal basis and retention period: (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you, because it might impact the next survey you submit and we want to tell you about changes in advance where possible.  We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To enable you to partake in a prize draw, competition or complete a promotional or focus survey (other than a street survey)
  • Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
  • Legal basis and retention period: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) and to understand trends by user groups, We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  
  • Type of data: (a) Identity (b) Contact (c) Technical
  • Legal basis and retention period: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation. We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical 
  • Legal basis and retention period: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing
  • Type of data: (a) Technical (b) Usage 
  • Legal basis and retention period: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). We will retain this data until the account has been inactive for 5 years at which point we will delete it.
• Purpose/Use - To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data
  • Type of data: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications
  • Legal basis and retention period: Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business). We will retain this data until the account has been inactive for 5 years at which point we will delete it.

Direct marketing 

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Healthy Streets via contact@healthystreets.com.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications. 

Third-party marketing 

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes. 

Opting out of marketing 

You can ask us to stop sending you marketing communications at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links within any marketing communication sent to you or by contacting us. 

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to updates to our Terms and Conditions, checking that your contact details are correct.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our cookie policy.

5. Disclosure of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out Purposes for which we will use your personal data above.

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place: 

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data, namely, the United States of America; or
• We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement OR The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at contact@healthystreets.com (paragraph 10).

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we may have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you and we may share that data in any form with any third party for their own research objectives as long as it can’t be traced back to you as an individual.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data. 

You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications). 
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Relevant to Sensitive Data: Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
  • If you want us to establish the data's accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us, see Contact details (paragraph 10). 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

10. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

• Email address: contact@healthystreets.com
• Postal address: Unit D228 Parkhall Business Centre, 62 Tritton Road, London, SE21 8DE, United Kingdom

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review. This version was last updated on 19/07/2024. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Third-party links 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.